Abstract
Historically eligible Latine families have utilized government assistance programs less than their peers. Community-based organizations (CBOs) play an important role in connecting Latine families with supports that meet a variety of needs. During the COVID-19 pandemic, CBOs were impacted in the ways in which they responded to the complex needs of families, especially low-income Latine families who experienced disproportionate health impacts. To better understand how CBOs work with Latine families who are seeking government assistance, including child care subsidies, we conducted semi-structured interviews with 10 Latine community-based organizations in North Carolina, a state with a rapidly growing Latine population. Questions about staff members’ experiences helping Latine families apply for government assistance broadly, as well as specifically with applications for child care subsidies, were included in the protocol, along with how practices changed during the pandemic. Transcripts were coded by a multilingual and Latine-identifying team of researchers and thematic analysis was conducted using inductive and deductive coding. Four themes were identified, including (1) Trusted organizations provide a complex array of services to Latine families; (2) CBOs awareness of and support for CCDF subsidies is variable; (3) CBOs identify and develop creative solutions for administrative burden; and (4) CBOs build partnerships and educate other agencies about Latine families amid a difficult sociopolitical climate. The paper discusses how CBOs serve as a critical resource brokers for Latine families and could more intentionally help to reduce administrative burden related to government assistance program for eligible Latine families by partnering with government agencies.